Access denied to a content from outside CERN (with or without a login)

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Access denied to a content from outside CERN (with or without a login)

Hello,

I have created a specific content for XMAS-EYETS : https://te-crggroup.web.cern.ch/content/xmas-eyets-2016

And it is not accessible if you are not on CERN site and connected with wifi.

If you are not authenticated: Access denied "This site cannot be accessed from your IP address..."

If you are authoticated: Access denied "Your authenticated using CERN account XXXX, Your are not authorised to access this page".

THANKS FOR YOUR HELP

IT IS URGENT

Caroline Cazenoves

 

 

Check CERN dev-status module

Hi Caroline,

Check if the CERN dev-status module is enabled on your website. Go to Configuration and you will find CERN dev-status under the Development section on the right side.

Click on that and check if the Enable IP restrictions option is enabled. If yes, then uncheck it, save and go to Configuration->Performance and clear caches. After that it should be ok.

If you don't have the CERN dev-status module enabled then it might something with the Permissions under People->Permissions.

Cheers,
Sotirios
 

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